Due to the global pandemic, we are unable to offer refunds on orders that have not arrived before 3 months have passed. After the 3 month delivery period, a replacement will be issued and sent to you at no additional cost. Received items are still subject to our usual return policy outlined below.
We want you to be delighted with your purchase, and that’s why Gems Aglow offers a 30-day, hassle free return period. If you are not happy with your item, then you are entitled to a full refund if it is returned within 30 days. If you have simply changed your mind, then you have to cover return shipping costs (we suggest using a trackable method). However; if the item is proven to be damaged, faulty or in any way not as described, then you will not be responsible for the return costs. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.